terms & conditions
Below the terms and conditions for acia Studio are stated. Please be aware that your use of our site and the purchase of our products obligates and bounds you to these terms.
All sales are final as moment of purchase.
Prices do not include shipping, taxes and duties. All products are delivered with a confirmation number everywhere in the world. We do not ship on weekends or public holidays. Orders are shipped from London, England as soon as possible.
For more information on shipping click here.
RETURNS, CANCELLATION, REFUNDS AND EXCHANGES
Before returning a purchase, you must contact acia Studio via email or the contact form for confirmation. Your item(s) must meet the following criteria:
– Be returned within 14 days of your delivery date
– Be in its original, unused, unaltered and unwashed condition
– Be returned with original tags
acia Studio reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition at our discretion.
In the case of a product being defected, we ask that you provide proof in an email (to firstname.lastname@example.org) that includes a picture of the defect, this has to be within 5 days of date of delivery. Thus, we will determine if the customer is eligible for an exchange or refund, this will be done by responding to the email within two business days. The condition of the item must be unworn with all its original packaging and tags.
– acia Studio reserves the right to request photographic evidence regarding defected products before authorising return.
– acia Studio reserves the right to refuse unauthorised returns.
– acia Studio will not accept any worn items.
We are not responsible for return shipping costs or duty fees. Upon inspection of the return we will process the exchange and you will be sent a confirmation email. It is suggested you use a tracked postage method as acia Studio will not be responsible for lost or damaged return packages.
An order cannot be cancelled, if for any reason we are forced to refund we will keep processing fees by at least of 60%.
Customers bear the risks that the product may endure damage once dispatched by acia studio. Once the product is dispatched by our trusted carrier we absolve ourselves of all responsibility towards loss or damage of your order. Responsibility is passed onto the customer with immediate effect.
If any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, all other provisions of these general terms and conditions of sale remain fully applicable to anyone using this site or purchasing acia studio products. These terms and conditions will be referred to and enforced to the full extent of the law.
Check out using PayPal and you can benefit from free returns.
Free Returns with PayPal
Check out using PayPal and you can claim back your returns cost.
Activate the offer here.
1. Log in and opt in to PayPal Return Shipping.
2. Contact us or email email@example.com to notify us of your return - include order number and reason.
3. Return item - retain your shipping receipt.
4. Claim your refund through PayPal.
Please ensure you send tracked as acia Studio will not be responsible for any lost or damaged packages.
acia Studio has no input in the PayPal Refund Request decisions.
Under no circumstances your personal information will be shared or sold to third parties.